Returns and Refunds Policy – Your Fresh Flowers Guarantee

Our Commitment to Fresh Flowers in Bromley Common

At Bromley Common Flowers, we take great pride in delivering only the freshest, most vibrant flowers to your door. We know how important it is for your floral arrangements to arrive looking beautiful and smelling fresh, which is why we offer our Fresh Flowers Guarantee exclusively to our valued customers in Bromley Common and the surrounding areas. As a trusted local Bromley Common florist, we are dedicated to providing exceptional service to both households and businesses nearby.

Damaged-on-Arrival and Quality Concerns

Receiving flowers should always be a joyful experience. However, on rare occasions, flowers may arrive with damage due to transit or other unforeseen issues. If your flowers arrive in less-than-perfect condition, or if you believe the freshness does not meet our expected standards, we invite you to contact us immediately.

What To Do: Please report any concerns about damage or quality within 24 hours of receiving your flowers. Supporting photos of the damaged or unsatisfactory arrangement help us assess the situation and provide a swift resolution.

Freshness Window and Guarantees

Our Fresh Flowers Guarantee ensures that every bouquet or arrangement from Bromley Common Flowers is made using blooms that meet our highest standards of freshness. We guarantee that your flowers will last a minimum of five days from the date of delivery, provided that they are cared for according to the care instructions included with your order. If, despite following the provided care guidelines, your flowers do not live up to this freshness window, please let us know as soon as possible so we can help make it right for you.

Refund and Replacement Policy

At Bromley Common Flowers, your satisfaction is our priority. If your flowers arrive damaged, wilted, or fall short of our freshness promise, you are entitled to:

• Replacement: We will arrange for a fresh bouquet, identical or of equivalent value, to be sent to your location at the earliest opportunity.
• Refund: If you prefer, we can issue a full or partial refund depending on the issue, which will be processed using your original payment method.

To start either of these processes, all you need to do is contact us with your order details and, if possible, a photograph of the affected flowers. This will help us resolve your issue quickly and efficiently.

How to Make a Complaint

We always strive to deliver on our promises, but if you experience any issues with your order or our service, we want to hear from you. Our complaints process is simple and fair:

1. Get in touch: Please contact us with your order details and a description of your complaint. If your complaint concerns damaged or unsatisfactory flowers, please include a clear photograph.
2. Assessment: Our dedicated team will review your complaint and respond within one working day, outlining any proposed solutions or next steps.
3. Resolution: We will always work to resolve complaints swiftly, whether that means a replacement, refund, or another suitable solution to ensure your satisfaction.

Why Local Customers Choose Us

Bromley Common Flowers is proud to be your local, reliable florist, trusted by families and businesses throughout the Bromley Common area. From same-day deliveries to our personalised service, we go the extra mile to guarantee delight in every bouquet. Thank you for choosing to support your local florist!