Thank you for choosing Bromley Common Flowers for your online flower delivery needs in Bromley Common and the surrounding areas. By placing an order through our website, you agree to comply with and be bound by the following Terms & Conditions. Please read these Terms carefully before placing your order. These terms apply to all customers who purchase from us within Bromley Common and its surrounding areas.
In these Terms & Conditions, 'we', 'us', or 'our' refers to Bromley Common Flowers. 'You' or 'your' refers to the person or entity using our website to place an order for flower delivery.
1. Product Selection: All available flowers, bouquets, and arrangements for delivery are displayed on our website. Please review product descriptions and images carefully as these provide representative examples of what you can expect.
2. Placing an Order: To place an order, select your preferred flowers, add them to your basket, proceed to checkout, and provide the required delivery details for Bromley Common or surrounding areas. Carefully check all information, including recipient details and delivery address, as we cannot be responsible for errors.
3. Order Confirmation: After submitting your order and completing payment, you will receive an order confirmation on-screen and via the email address you provided. This confirmation does not constitute acceptance of your order; it is an acknowledgement that we have received your request.
4. Order Acceptance: Acceptance of your order occurs once your payment has been processed and we have dispatched the goods. We reserve the right to cancel or refuse any order at our discretion for reasons including, but not limited to, unavailability of stock, inaccuracies in product descriptions, or payment issues.
While we make every effort to deliver exactly as depicted and described, flowers are seasonal products and may be subject to availability. If necessary, we reserve the right to substitute flowers or packaging of equal or greater value without prior notice in order to guarantee a timely delivery. Substitutions will be made with care and your arrangement will be crafted to reflect the style and value of your chosen product.
1. Prices: All prices displayed on our website are shown in GBP (£) and are inclusive of VAT where applicable. Delivery charges, if applicable, will be clearly displayed at checkout before you complete your order.
2. Payment Methods: We accept various secure payment methods, including major credit and debit cards, and other methods as shown at checkout. Payment is required in full at the time of ordering.
3. Payment Confirmation: Once payment has been successfully processed, you will receive confirmation via email.
1. Delivery Area: Flower delivery is available throughout Bromley Common and neighbouring areas as specified on our website. Please ensure your delivery address falls within our delivery zone before placing your order.
2. Delivery Times: We strive to deliver orders on your chosen delivery date. While we aim for same-day or next-day delivery within Bromley Common and surrounding areas, this is subject to product availability and order volumes. Specific delivery time slots cannot be guaranteed, but you may request morning or afternoon delivery and we will do our best to accommodate.
3. Delivery Procedure: If the recipient is unavailable at the time of delivery, we will try to leave the flowers with a neighbour or in a safe location, and will leave a delivery card as appropriate. If redelivery is required, additional charges may apply.
4. Delivery Delays: While every effort is made to deliver on time, we cannot be held responsible for delays beyond our control, such as severe weather, road closures, or other unforeseen circumstances.
1. Cancellation Policy: You may cancel your order up to 24 hours before the scheduled delivery time for a full refund. All cancellations must be made via the cancellation option provided on our website. If cancellation is requested less than 24 hours before delivery, we reserve the right to refuse a refund as your flowers may already have been prepared or dispatched.
2. Amendments: If you wish to change the delivery date, address, or recipient details, contact us as soon as possible. We will try our best to accommodate changes, but this cannot be guaranteed especially if the order is in preparation or out for delivery.
1. Perishable Goods: Flowers are perishable goods and are exempt from the right to cancel under the Consumer Contracts Regulations 2013. Refunds or replacements are issued solely at our discretion in the event of non-delivery, significant damage, or incorrect items received.
2. Reporting Issues: If your order arrives in unsatisfactory condition, or you believe it is not as ordered, please notify us within 24 hours of receipt, including photographic evidence where possible so we can review your claim properly.
3. Refund Process: If a refund is approved, it will be processed via your original payment method, usually within 5-7 working days.
We take exceptional pride in the quality of our floral products. All flowers and plants are checked prior to dispatch. Care instructions will be provided to help your blooms last as long as possible. It is the recipient's responsibility to follow these instructions for optimal results.
By placing an order, you confirm that you are at least 18 years of age and legally capable of entering into binding contracts. It is your responsibility to provide accurate and complete information when placing your order, including recipient’s name, address, and any special instructions.
1. General: Our liability for any claim arising out of the provision of our flower delivery service is limited to the cost of the product purchased. We accept no liability for indirect or consequential losses or damages, including missed events or celebrations.
2. Events Beyond Our Control: We will not be liable for failure to deliver or for any delay in delivery to the extent that these are caused by events or circumstances beyond our reasonable control, including but not limited to acts of God, acts of government or regulatory body, adverse weather, traffic conditions, and supplier failures.
All content included on our website, such as photographs, product descriptions, logos, and branding, is the property of Bromley Common Flowers or its licensors. You may not use, reproduce, or distribute any content from our website without prior written consent.
Your privacy is very important to us. All personal information provided by you is handled in accordance with our privacy policy and current UK data protection legislation. Details provided during the ordering process are used solely for processing and fulfilling your order. We do not sell or share your personal data with third parties unless required by law.
These Terms & Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these Terms will be subject to the exclusive jurisdiction of the English courts.
We reserve the right to amend these Terms & Conditions at any time. Such changes will apply to all orders placed after the date of the change. It is your responsibility to review the Terms & Conditions prior to making a purchase to ensure your understanding and agreement.
If any provision in these Terms & Conditions is determined to be unlawful, void, or unenforceable, that provision shall be deemed severable and will not affect the validity and enforceability of the remaining provisions.
These Terms & Conditions, together with any policies and guidelines posted on our website, constitute the entire agreement between you and Bromley Common Flowers regarding your use of our online flower delivery service in Bromley Common and surrounding areas.
If you have questions or require further clarification regarding these Terms & Conditions, please reach out to us via the contact options provided on our website. Our team will be happy to assist you.
These Terms & Conditions are specifically intended for all customers ordering flower delivery through our website across Bromley Common and its neighbouring localities.
We thank you for placing your trust in Bromley Common Flowers and look forward to delivering beautiful blooms to you and your loved ones throughout Bromley Common and the surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Bromley Common, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Bromley Common.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
